Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. However, please note that the following items are exempt from being returned:

  • Perishable goods, such as food, flowers, newspapers, or magazines
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To initiate a return, please provide a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

In the event of a partial refund, the following situations apply:

  • A book with obvious signs of use
  • A CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • An item not in its original condition, damaged or missing parts, not due to our error
  • An item returned more than 30 days after delivery

If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. If you have any questions or concerns regarding our return policy, please contact us.

To initiate an exchange, please email us at and send your item to:


Address: Soembawastreet 47, Amsterdam NL 1095 VW.